Lunavire Privacy Policy

Effective date: 9/10/2026

App name: Lunavire Aesthetics and Wellness

Operated by: Natalie Fogolin

Lunavire Aesthetics and Wellness (“we”, “us”, or “our”) respects your privacy. This policy
explains how we collect, use, store, and share personal information when you use our
app and its related services.

1. Information we collect
Depending on the features you use, we collect the following information:

Contact and account information: For example, your name, email address and telephone number.
Appointment information: Specify, for example, selected treatments, appointment dates, booking history, and service preferences.
Payment information: Identify the payment provider, the information it collects, and any payment or transaction information received or stored by Lunavire.
Technical and usage information

Specify any IP addresses, device identifiers, operating system information, app activity, analytics, or crash reports collected, including by thirdparty services.

Communications: Information you provide when you contact us or submit feedback.

2. How we use your information

We use the information described above to:
• Provide the app’s features and the services you request.
• Create and manage accounts, where available.
• Arrange appointments and send booking confirmations or reminders.
• Support consultations, treatment suitability assessments, and follow-up care, where applicable.
• Process payments and maintain transaction records, where applicable.
• Respond to questions and support requests.
• Maintain app security, resolve technical problems, and improve performance.
• Meet applicable legal and record keeping obligations.

We do not sell personal information.

6. Storage and security

Your information is stored by Wix under the domain www.Lunavireaesthetics.com managed exclusively by Dr Natalie Burger.
No system can guarantee complete security.
If a security incident occurs, we will take appropriate action and provide notifications
where required by applicable law.

7. Retention

We retain personal information for 5 years unless you wish for it to be deleted earlier
When information is no longer needed, we delete or anonymise it. Information retained
to meet legal obligations is limited to what is necessary for those obligations.

8. Your choices and privacy rights

You may request access to, correction of, or deletion of your personal information. You may also have rights to object to certain processing, restrict processing, or withdraw consent.
To make a request, contact Dr Natalie Burger at natalieburger@hotmail.com We may need to verify your identity before responding. Withdrawing consent does not affect processing already carried out lawfully. Some records may need to be retained for legal reasons; we will explain any applicable limitations. You may also complain to the relevant data protection authority in your country.

9. Account and data deletion

You can request deletion of your account and associated personal information:
• Within the app: by deleting your account
• Through our website: https://www.lunavireaesthetics.com

10. Changes to this policy

We may update this policy when our services or information practices change. We will
notify users of significant changes where required.

11. Contact us

For privacy questions or requests, contact:
Lunavire Aesthetics and Wellness
Email: Natalieburger@Hotmail.com
Telephone: 0842263334
Business address:

27 Fletching Avenue
Essexwold

Bedfordview

Gauteng

South Africa
Website: https://www.lunavireaesthetics.com

Effective Date: 4/6/2026

At LunaVire Spa & Aesthetics (“LunaVire”, “we”, “our”, or “us”), we are committed to protecting your privacy and safeguarding your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African laws. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, use the LunaVire App, contact us, or receive services from us.

1. WHO WE ARE

LunaVire Spa & Aesthetics provides aesthetic, wellness, skincare, and related professional services.

2. INFORMATION WE COLLECT

We may collect the following information: Personal Information • Full name • Date of birth • Gender • Contact details • Email address • Physical address Medical Information Where required for consultations and treatment: • Medical history • Medication history • Allergies • Treatment records • Clinical photographs • Health-related information relevant to treatment Payment Information • Billing details • Transaction records We do not store complete credit card details on our systems. Technical Information When using our website or app: • IP address • Device information • Browser information • Usage data • Login information

3. HOW WE COLLECT INFORMATION

We collect information when you: • Book appointments • Complete consultation forms • Use the LunaVire App • Subscribe to newsletters • Contact us via phone, email, social media, or website • Receive treatment from us

4. PURPOSE OF COLLECTION

We use your information to: • Provide treatments and services • Schedule and manage appointments • Maintain medical records • Communicate with you regarding appointments and treatments • Process payments • Improve our services • Comply with legal and regulatory obligations • Send promotional communications (with your consent)

5. CLINICAL PHOTOGRAPHS

Clinical photographs may be taken before and after treatments for: • Medical records • Treatment planning • Monitoring treatment outcomes Photographs will never be used for marketing purposes without your separate written consent.

6. MARKETING COMMUNICATIONS

With your consent, we may send: • Appointment reminders • Special offers • Promotions • Educational content • News and updates You may unsubscribe from marketing communications at any time.

7. DISCLOSURE OF INFORMATION

We may share information with: • Medical professionals involved in your care • Payment service providers • IT service providers • Regulatory authorities where required by law We do not sell personal information to third parties.

8. DATA SECURITY

We implement reasonable technical and organisational safeguards to protect your information against: • Loss • Theft • Unauthorised access • Disclosure • Misuse • Alteration Access to personal information is limited to authorised personnel only.

9. DATA RETENTION

We retain personal and medical records for the period required by applicable laws, professional regulations, and clinical best practice. Records may be retained for longer where required by law or where necessary to protect legal rights.

10. YOUR RIGHTS

You have the right to: • Access your personal information • Correct inaccurate information • Request deletion where legally permissible • Withdraw consent for marketing communications • Object to certain processing activities • Lodge a complaint with the Information Regulator of South Africa

11. COOKIES

Our website and app may use cookies and similar technologies to: • Improve user experience • Analyse website performance • Remember preferences You may disable cookies through your browser settings, although certain features may not function properly.

12. THIRD-PARTY SERVICES

Our website or app may contain links to third-party websites or services. LunaVire is not responsible for the privacy practices of third-party websites. Users should review the privacy policies of those services separately.

13. CHILDREN’S PRIVACY

Our services are intended for individuals aged 18 years and older unless accompanied by a parent or legal guardian where appropriate. We do not knowingly collect information from children without appropriate consent.

14. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Updated versions will be posted on our website and app and will become effective upon publication.

15. CONTACT INFORMATION

For privacy-related enquiries or requests, please contact:

LunaVire Spa & Aesthetics Telephone: 0732175544

Address: 27 Fletching Avenue Essexwold

LunaVire Spa & Aesthetics Radiance, Refined. Committed to protecting your privacy while delivering exceptional aesthetic and wellness care.